Installer FAQ

Which cameras
does Faceter support?
You can connect IP cameras that support the ONVIF standard.
What video resolution setting should I use?
Recommended resolution: HD (720p). Resolution above FullHD (1080p) is not recommended because the difference in video quality will not be noticeable on mobile devices.
What bitrate should be set on the camera?

The higher bitrate is set, the less video distortion occurs during its compression before the transfer to the server. However, if the bitrate is too high, a high-bandwidth communication channel will be required to transfer the video to the server.

Recommended bitrate: 2–3 Mbps

Which communication channel should I set my cameras to?

The required size of the communication channel depends on the number of cameras and the video quality that will be transmitted via this channel. The total bitrate of all cameras is equal to the minimum bandwidth of the communication channel multiplied by the return (outgoing traffic). If other data is transmitted via this channel, or if there is potential to increase the number of cameras or their bitrate, you will need to use a channel with a margin of at least 10%.

Example: the site has five cameras with a bitrate of 3 Mbps each and one camera with a bitrate of 1Mbps. This means that an outgoing channel brandwidth of at least (5 Mbps * 3 + 1 Mbps) + 10% = 18 Mbps is required.

What are the requirements for the internet connection of the cameras?

At the moment, the router needs to use a static IP-address to connect cameras to Faceter. This should be separately requested from the ISP. This address will get requests from Faceter to receive video streams from the cameras.

For each camera, you must configure the assignment of 2 ports: the port for ONVIF protocol (80 in the default camera settings) and the port for the transmission of the RTSP streams (554 in the default camera settings).

When using a router, you will also need to configure the port mapping (port mapping/port forwarding).

Example:

Router IP-address in the internet Camera IP-address in the local IP-network External port Camera port Description
62.15.23.43 192.168.0.10 5001 80 ONVIF for Camera 1
62.15.23.43 192.168.0.10 5001 554 RTSP for Camera 1

Thus, after setting up the router according to the table above, Camera 1 will be accessible from the Internet via ONVIF as 62.15.23.43:5001, and Camera 2 as 62.15.23.43:5002. These addresses and port numbers will be specified in the integrator panel when adding cameras.

Which iOS and Android versions are supported by Faceter mobile apps?
Android 5.0 or higher
iOS 10.0 or higher
Where is the integrator panel?
To find the integrator panel, go to https://cloud.faceter.cam/integrator/
Your login and password can be obtained from your manager.
What are the server requirements for video analytics on the customer's server?

Face recognition for 2 cameras requires a server with the following minimum configurations:

RAM: at least 16 GB
CPU: Core i5-8xxx/ equivalent or higher
Nvidia video card: GTX 1060 6Gb/ equivalent or higher
Disk space: 200 GB + archive storage (depending on the camera bitrate and archive depth)

For a more accurate calculation of the server configuration for your site, you can also leave a request through the widget with the parameters of your site and our experts will calculate the necessary configuration for you.

What are the requirements for installing Faceter on a customer server?

Based on 35 cameras with a bitrate of 2 Mbps, a server with the following minimum configuration is required:

RAM: at least 16 GB
CPU: Core i5-8xxx/equivalent or higher
Disk space: from 5.5 TB (with 7 day archive storage for all cameras)

For a more accurate calculation of the server configuration for your site, you can also leave a request through the widget with the parameters of your site and our experts will calculate the necessary configuration for you.