“They don’t steal from me,” any businessman will say. But at the same time, staff turnover is from 30 to 80% per year, and losses at the checkout are colossal — this is the usual picture in the retail and restaurant business. It is extremely difficult to gain the trust of cashiers with a high labour outflow.
Experts say one thing: control of cash transactions is the only effective way to protect a business from theft. This is what our article is about.
As the practice of the Russian retail market shows, a cashier-operator and cashier-seller are low-paid professions. However, given the small wages, such personnel deal with a large volume of money and goods on a daily basis. Man is weak, but the temptation is great. On average, losses in the checkout area can be up to 60% of all thefts made by the company’s personnel.
All detailed information about video surveillance in the store is in the article “Organization of video surveillance in a store: advice from professionals“.
All types of company losses at the checkout can be divided into intentional fraud and unintentional errors. Violation of work regulations and operations requiring administrator intervention can also be distinguished into a separate group.
TOP-7 intentional methods of fraud in the checkout area:
TOP-7 mistakes in working with customers, when making payments at the checkout:
Without the participation of the administrator, the following violations at the checkout are possible:
Compliance with regulations and corporate ethics is essential to optimize your business. Without video monitoring, it is difficult to fix the following violations:
Full-fledged video control of cash transactions consists of the following elements:
CONCLUSIONS: Entrepreneurs in the retail and restaurant business cannot but pay due attention to losses at the checkout. Control of cash transactions (video surveillance) is a fundamental condition for doing business.
As a rule, it is the fraud of the staff that hides behind suspicious transactions. Many types of scams are artfully sophisticated and difficult to control. Therefore, the only effective method of dealing with losses at the checkout is video surveillance with elements of artificial intelligence.
Еще больше обзоров, кейсов и полезной информации о видеонаблюдении в нашем официальном Telegram-канале. Подписывайтесь, чтобы оставаться в курсе важных событий.