Beyond Good and Evil: Lack of Time Control

Not every company can boast of a high level of development of the control environment. According to experts, less than 40% of Russian companies use automated tools for collecting, processing, and analyzing business process data. The working time control system is no exception.

The importance of control in a crisis

The more challenging the economic conditions for business, the more demanding the employer becomes. One begins more thoroughly:

• check and monitor the behavior of the employees;
• introduce systems for analyzing the effectiveness of work processes;
• observe the quality of the duties performed;
• direct efforts to improve the quality of service and customer service.

In addition to using methods of motivation/bonuses, current market conditions dictate the introduction of more objective methods of monitoring employees. In particular, most entrepreneurs choose to install IP cameras and intelligent analytics services such as Faceter.

Employer position

It would seem that violation of work discipline, including working time by employees, is a trifle compared to the company’s losses from non-fulfillment of sales plans, theft, and personnel fraud.

However, one cannot draw a direct relationship between violations of working time regulations, the unfair performance of official duties, failure to fulfill the plan, and loss of profit.

Regime violations of working hours and rest time can be divided into groups:

• by deadlines;
• by place;
• by volume;
• by method;
• by subjects.

“Popular” deviations from work discipline are those cases when employees:

• are regularly late for the beginning of the working day;
• they leave earlier and later come from lunchtime;
• leave working hours earlier than the set time;
• appears at work in a state of intoxication;
• skip the working day for no reason;
• waste their working time on personal matters (calls, trips);
• pay too little or too much attention to customers.

Based on the foregoing, the natural desire of business representatives is to introduce an objective system for monitoring employees’ working time.

Employee rights

Each employee has a guaranteed right to receive complete and reliable information about working conditions, including video surveillance.

Covert video surveillance is prohibited by the current legislation of the Russian Federation.

Read about the Criminal Code measures regarding the use of spy video surveillance in the article “Wireless micro camera for cover video surveillance.”

What a ban on video surveillance is and where video cameras cannot be installed is described in detail in our special publication.

When hiring or from the moment of installation of video recording equipment, the employee must be informed accordingly. The employer must obtain written consent from the employee to conduct video monitoring in the workplace.

Modern technologies guard the interests of business

Innovative video analytics services collect data automatically, without involving human resources. To do this, it is enough to install network cameras and connect additional analytical functions.

The owner of the system (or operator) must have the ability to receive quick notifications in case of violation of work regulations and reports detailing the working time for each employee. 

Specialized video analytics

In 2021, the following additional analytical options for video cameras are actively used:

Within the framework of working time control, it is advisable to connect three functions:

• tracking the time of customer service;
• analysis of the emotional state of the client when interacting with staff;
• tracking movements, including employees.

Results

Controlling working hours is a direct way to reduce business costs from violations of work discipline, regulations, and internal fraud. Entrust the monitoring of your employees’ activity to an unbiased assistant – the analytical video surveillance service Faceter.